Below is a collection of the "Frequently Asked Questions" about our Website and Smart Stamp to help make your shopping experience easier. Please email us at smartstamp@comcast.net or call us at 1-800-345-8046

                                   
Q. 
How do I place an order?
Q.  How do I include a logo or graphic on my custom purchase?
Q.  How many letters and lines can I include on the custom product I've selected?
Q.  Can I choose the typeface (font) and font size for my custom product?

Q.  Is sales tax added to my online order?
Q.
  Where can I enter my P.O. when ordering online?
Q.
  Can I make changes or cancel my order after it is transmitted?
Q.  Who do I contact if there is a problem with my order?
Q.
  How will I know that my order was processed successfully?
Q.
  What is your delivery policy?
Q.
  Can I check the status of my order online?
Q.
  What is your return policy?
Q.
  Who do I contact about problems with your site?
Q.
  What if I forget my login name or password?
Q.
  Do you ship to APO/FPO addresses?
Q.
  How do I finalize my order?
Q.
  Can I browse your site without registering or setting up an account?
Q.  How do I upload graphics?



Q.
  How do I place an order?   back to the top
A.  
Ordering is simple.

1.       Select a product category from the online catalog and click the item number.

2.       Scroll down to see our selection of styles.  Select the pre-formatted style that most closely resembles the way you want your custom product to look. We’ll fill in custom copy momentarily. Styles are listed in order by the number of copy lines.

3.       Select the QUANTITY, choose Yes if you want a Logo, and then click on the SHOPPING CART. If you prefer to design your own product from start to finish, select the last style shown  “00” or “000”. Design elements you can control include font, size, style, line spacing, etc.

4.       Enter the text in the box (s) displayed and click PREVIEW to see how the finished product will be manufactured. If your text does not fit a message appears “YOUR TEXT IS TOO LARGE”. To remedy this situation you have several choices.

Reduce the number of characters.  Retype your copy and click PREVIEW.

Choose another style. Hit the BACK button in your browser until the selection of styles appears.

Choose a larger stamp. Click CATALOG on the left side of the screen to choose a bigger size.

Click the BACK button on your browser until the selection of styles appears.  Select style “000”, which enables you to design your own style. With this option you can reduce the font size to your own preference.

  5.       After your adjustments are made click PREVIEW again. If you are pleased with the result click ADD TO CART.  Please be sure to proof your work, as we are unable to make changes once your order is placed.

  6.       Now you can CONTINUE SHOPPING or PROCEED TO CHECKOUT.

Q. How do I include a logo or graphic on my custom purchase?   back to the top

A.         If you want to add a logo or artwork:

  1. Select the style that most closely resembles the way you want your custom product to look. We’ll fill in custom copy momentarily.

  2. Select the QUANTITY then, click YES under ADD LOGO and click on the SHOPPING CART.

  1. When the logo page appears choose from those listed. If you have your own logo, click on BROWSE, choose your logo form your artwork file and click UPLOAD.  Remember, all logos or graphics must be saved as JPEG files.

  1. Enter the text in the boxes displayed and click PREVIEW to see how the finished product will be manufactured.

  1. If you are satisfied with the PREVIEW, click ADD TO CART.
     

  2. Review the item number and price and click CONTINUE SHOPPING or PROCEED TO CHECKOUT.

  3. Upon checkout simply login to complete your order. If you are a new customer complete the fields to setup an account.

  1. Choose SHIPPING METHOD, complete the Ship To information, and select CONTINUE. Give your order a final review and select ORDER NOW. Complete the payment information and click CONTINUE.  We’ll send a confirmation of your order as soon as we begin processing.

Q. How many letters and lines can I include on the custom product I've selected?   back to the top
A. The number of characters (which includes letters, punctuation and spacing) varies from item to item.  We do not price items by lines or characters.  Each Custom product is the same price, regardless of copy. Some signs may incur an additional charge for extra characters.

Q. Can I choose the typeface (font) and font size for my custom product?   back to the top  
A. You can control all design elements by choosing the last format shown on each style selection page. These styles end with “00” or “000”.  However, to make it easier to order, each item includes several pre-formatted styles with a particular typeface and type size based on the way most customers order custom product. You simply choose the style that fits your needs and then fill in your own copy to see how your finished product will look.

Q.  Is sales tax added to my online order?   back to the top  
A.  If you are a reseller we do not charge sales tax. You must have a Federal Tax Identification Number on file with us to be exempt. To set up a dealer account, please call 1-800-345-8046.  For non tax-exempt business we must apply applicable state sales taxes, whether arranged by telephone, fax or online. We are authorized to collect sales taxes in every state in the USA that levies a sales tax.  We follow the tax rules and regulations imposed by the respective jurisdictions. All sales tax dollars that we collect are remitted directly to the respective States and/or localities. 

Q.  Where can I enter my P.O. when ordering online?    back to the top  
A.  Purchase Order numbers can be entered in the comments field when checking out.

Q.  Can I make changes or cancel my order after it is transmitted?    back to the top  
A. After an order is placed and before it is auto-typeset and auto-batched there is a small amount of time in which to cancel the order, usually about 20 minutes after transmission. To change a custom or stock order please contact one of our Customer Service Representatives at 1-800-345-8046 and let them know you placed an order via the Web site.

Q.  Who do I contact if there is a problem with my order?    back to the top  
A.  Please contact one of our Customer Service Representatives at 1-800-345-8046 for assistance.

Q.  How will I know that my order was processed successfully?    back to the top  
A.  We will send you an e-mail confirmation, which will include your order number. If we receive your order by 3:00 PM, we will ship it the next day.  You will also be able to view your order immediately by clicking Login on our Home Page and then clicking Review Previous Orders.

Q.  What is your delivery policy?     back to the top  
A.  We ship all orders within 24 hours of receiving them. Orders are usually shipped via USPS for a flat rate of $2.75. If you select to have your products shipped via UPS, standard UPS rates will apply.

Q.  Can I check the status of my order online?    back to the top  
A.  You may check the status of your order online by clicking Login on our Home Page. Once you login, you can click Review Previous Orders.

Q.  What is your return policy?    back to the top  
A.  Custom products are not subject to change or cancellation. If there is a factory error, simply call Customer Service at 1-800-345-8046 with the order number, purchase order number, date on the packing list and an explanation of the problem. A corrected item will be made at no charge and sent overnight. Stock products can be returned within 30 days of purchase for even exchange. Original packaging must accompany the returned goods. Products returned after 30 days subject to a 15% restocking charge.  Return authorization is required. Contact us via email at smartstamp@comcast.net or call 1-800-345-8046 to speak to a Customer Service Representative.

Q.  Who do I contact about problems with your site?    back to the top  
A.  Please contact our Webmaster webmaster@xstamper.com or 1-800-851-2686  x290

Q.  What if I forget my login name or password?    back to the top  
A.   Click on the Help icon on the top of our Home Page.  Click on the link Forgot Your Password?  Just type in your last name and email and we will be glad to email your password to the email address you previously provided. If you forgot your login name please contact one of our System Support Representatives 1-800-851-2686 x290

Q.  Do you ship to APO/FPO addresses?     back to the top  
A.  APO/FPO shipping is currently not available online. If you would like to place an order, please call our sales department at 1-800-345-8046

Q.  How do I finalize my order?     back to the top  
A.  Please be sure to click Submit Order during checkout to finalize your order.  A printable confirmation of your order will appear.

Q.  Can I browse your site without registering or setting up an account?    back to the top  
A.  Anyone can browse our online catalog. If you would like to make a purchase, you will be asked for registration information after you Proceed to Checkout. 

Q.  How do I upload graphics?     back to the top  
A. On the style selection page click YES under the ADD LOGO section.  When the logo page appears choose from those listed. If you have your own logo click on BROWSE, choose your logo form your artwork file and click UPLOAD. Remember, all logos or graphics must be saved as TIFF files.  The best graphic format to use is a high resolution TIFF file. A JPEG file does not work well for stamps and signs. Please keep in mind that low-resolution graphics may not print well, especially if the size is increased after the graphic has been uploaded into your design.