Below
is a collection of the "Frequently Asked Questions" about our Website
and Smart Stamp to help make your shopping experience easier. Please email
us at smartstamp@comcast.net or call us at 1-800-345-8046
Q.
How do I place an order?
Q. How do I include a
logo or graphic on my custom purchase?
Q. How many letters and
lines can I include on the custom product I've selected?
Q. Can I choose the
typeface (font) and font size for my custom product?
Q. Is
sales tax added to my online order?
Q. Where
can I enter my P.O. when ordering online?
Q. Can
I make changes or cancel my order after it is transmitted?
Q. Who
do I contact if there is a problem with my order?
Q. How
will I know that my order was processed successfully?
Q. What
is your delivery policy?
Q. Can
I check the status of my order online?
Q. What
is your return policy?
Q. Who
do I contact about problems with your site?
Q. What
if I forget my login name or password?
Q. Do
you ship to APO/FPO addresses?
Q. How
do I finalize my order?
Q. Can
I browse your site without registering or setting up an account?
Q. How
do I upload graphics?
Q.
How do I place an order?
back to the top
A. Ordering
is simple.
1.
Select a product category from the online catalog and click the item
number.
2.
Scroll down to see our selection of styles.
Select the pre-formatted style that most closely resembles the way you
want your custom product to look. We’ll fill in custom copy momentarily.
Styles are listed in order by the number of copy lines.
4.
Enter the text in the box (s) displayed and click PREVIEW to see how the
finished product will be manufactured. If your text does not fit a message
appears “YOUR TEXT IS TOO LARGE”. To remedy this situation you have several
choices.
Reduce
the number of characters. Retype
your copy and click PREVIEW.
Choose
another style. Hit the BACK button in your browser until the selection of styles
appears.
Choose a larger stamp. Click CATALOG on the left side of the screen to choose a
bigger size.
Click the BACK button on your browser until the selection of styles appears.
Select style “000”, which enables you to design your own style. With
this option you can reduce the font size to your own preference.
Q.
How
do I include a logo or graphic on
my custom purchase? back
to the top
A. If you want to add a logo or artwork:
Select
the style that most closely resembles the way you want your custom product
to look. We’ll fill in custom copy momentarily.
Select the QUANTITY then, click YES under ADD LOGO and click on the SHOPPING CART.
When
the logo page appears choose from those listed. If you have your own logo,
click on BROWSE, choose your logo form your artwork file and click UPLOAD. Remember, all logos or graphics must be saved as JPEG
files.
Enter
the text in the boxes displayed and click PREVIEW to see how the finished
product will be manufactured.
If
you are satisfied with the PREVIEW, click ADD TO CART.
Review
the item number and price and click CONTINUE SHOPPING or PROCEED TO
CHECKOUT.
Upon
checkout simply login to complete your order. If you are a new customer
complete the fields to setup an account.
Choose SHIPPING METHOD, complete the Ship To information, and select CONTINUE. Give your order a final review and select ORDER NOW. Complete the payment information and click CONTINUE. We’ll send a confirmation of your order as soon as we begin processing.
Q.
How many letters and lines can I include on the custom product I've
selected? back
to the top
A. The number of characters (which
includes letters, punctuation and spacing) varies from item to item.
We do not price items by lines or characters.
Each Custom product is the same price, regardless of copy. Some signs may
incur an additional charge for extra characters.
Q.
Can I choose the typeface (font) and font size for my custom product?
back
to the top
A. You can control all design
elements by choosing the last format shown on each style selection page. These
styles end with “00” or “000”. However,
to make it easier to order, each item includes several pre-formatted styles with
a particular typeface and type size based on the way most customers order custom
product. You simply choose the style that fits your needs and then fill in your
own copy to see how your finished product will look.
Q. Is
sales tax added to my online order?
back
to the top
A. If you are a reseller
we do not charge sales tax. You must have a Federal Tax Identification Number on
file with us to be exempt. To set up a dealer account, please call
1-800-345-8046. For non tax-exempt
business we must apply applicable state sales taxes, whether arranged by
telephone, fax or online. We are authorized to collect sales taxes in every
state in the USA that levies a sales tax. We
follow the tax rules and regulations imposed by the respective jurisdictions.
All sales tax dollars that we collect are remitted directly to the respective
States and/or localities.
Q. Where
can I enter my P.O. when ordering online?
back
to the top
A. Purchase Order numbers
can be entered in the comments field when checking out.
Q. Can
I make changes or cancel my order
after it is transmitted? back
to the top
A. After an order is placed and
before it is auto-typeset and auto-batched there is a small amount of time in
which to cancel the order, usually about 20 minutes after transmission. To
change a custom or stock order please contact one of our Customer Service
Representatives at 1-800-345-8046 and let them know you placed an order via the
Web site.
Q. Who
do I contact if there is a problem with
my order? back
to the top
A. Please contact one of
our Customer Service Representatives at 1-800-345-8046 for assistance.
Q. How
will I know that my order was processed successfully?
back
to the top
A. We will send you an
e-mail confirmation, which will include your order number. If we receive your
order by 3:00 PM, we will ship it the next day. You will also be able to view your order immediately by
clicking Login on our Home Page and then clicking Review Previous Orders.
Q. What
is your delivery policy?
back
to the top
A. We ship all orders
within 24 hours of receiving them. Orders are usually shipped via USPS for a
flat rate of $2.75. If you select to have your products shipped via UPS,
standard UPS rates will apply.
Q. Can
I check the status of my order online?
back
to the top
A. You may check the
status of your order online by clicking Login on our Home Page. Once you login,
you can click Review Previous Orders.
Q. What
is your return policy?
back
to the top
A. Custom products are not
subject to change or cancellation. If there is a factory error, simply call
Customer Service at 1-800-345-8046 with the order number, purchase order number,
date on the packing list and an explanation of the problem. A corrected item
will be made at no charge and sent overnight. Stock products can be returned
within 30 days of purchase for even exchange. Original packaging must accompany
the returned goods. Products returned after 30 days subject to a 15% restocking
charge. Return authorization is
required. Contact us via email at smartstamp@comcast.net
or call 1-800-345-8046 to speak to a Customer Service Representative.
Q. Who
do I contact about problems with
your site? back
to the top
A. Please contact our
Webmaster webmaster@xstamper.com or
1-800-851-2686 x290
Q. What
if I forget my login name or password?
back
to the top
A. Click on the Help icon
on the top of our Home Page. Click
on the link Forgot Your Password? Just
type in your last name and email and we will be glad to email your password to
the email address you previously provided. If you forgot your login name please
contact one of our System Support Representatives 1-800-851-2686 x290
Q. Do
you ship to APO/FPO addresses?
back
to the top
A. APO/FPO shipping is
currently not available online. If you would like to place an order, please call
our sales department at 1-800-345-8046
Q. How
do I finalize my order?
back
to the top
A. Please be sure to click
Submit Order during checkout to finalize your order.
A printable confirmation of your order will appear.
Q. Can
I browse your site without registering
or setting up an account? back
to the top
A. Anyone can browse our
online catalog. If you would like to make a purchase, you will be asked for
registration information after you Proceed to Checkout.
Q. How
do I upload graphics?
back
to the top
A. On the style selection page click
YES under the ADD LOGO section. When
the logo page appears choose from those listed. If you have your own logo click
on BROWSE, choose your logo form your artwork file and click UPLOAD. Remember,
all logos or graphics must be saved as TIFF files. The best graphic format to use is a high resolution TIFF
file. A JPEG file does not work well for stamps and signs. Please keep in mind
that low-resolution graphics may not print well, especially if the size is
increased after the graphic has been uploaded into your design.